009bet Privacy Policy — How We Handle Your Data

01 Introduction

009bet is committed to protecting the privacy of everyone who uses the platform. This Privacy Policy applies to all users of the 009bet website and mobile application, including registered account holders and visitors who browse the platform without registering.

When you use 009bet — whether you are placing a bet, depositing funds, contacting support, or simply browsing the casino lobby — certain information about you is collected and processed. This policy explains what that information is, why it is collected, how it is used, and how long it is kept.

009bet takes its data protection responsibilities seriously. The platform is designed to collect only what is necessary, store it securely, and give you meaningful control over your own information. If anything in this policy is unclear, please contact the 009bet support team before using the platform.

02 Data We Collect

009bet collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse, and occasionally from third-party sources such as payment processors and identity verification services.

The categories of data 009bet may collect include:

009bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or for responsible gaming purposes with your explicit consent.

03 How We Use Your Data

009bet uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that are incompatible with the reason it was originally collected. The main purposes for which 009bet processes your data are:

• Account management — to create and maintain your 009bet account, verify your identity, and manage your login credentials.
• Transaction processing — to handle deposits, withdrawals, and bonus payments accurately and securely.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Security and fraud prevention — to detect and prevent unauthorised access, fraudulent activity, and money laundering.
• Legal compliance — to meet obligations under applicable laws including anti-money laundering regulations and age verification requirements.
• Platform improvement — to analyse how the platform is used and make improvements to the user experience.
• Responsible gaming — to monitor gaming patterns and provide tools that help players manage their activity safely.
• Communications — to send you important account notifications, security alerts, and where you have opted in, promotional offers from 009bet.

009bet will not use your data for automated decision-making that produces significant legal effects without human review, except where required by law or where you have given explicit consent.

04 Legal Basis for Processing

009bet processes your personal data on one or more of the following legal grounds:

• Contract performance — processing is necessary to provide the 009bet service you have signed up for, including account management and payment processing.
• Legal obligation — 009bet is required by law to collect and retain certain data, including identity verification records for anti-money laundering compliance.
• Legitimate interests — 009bet has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service, provided these interests do not override your rights.
• Consent — where 009bet relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting support or updating your account preferences.

05 Data Sharing

009bet does not sell your personal data. However, to operate the platform effectively, 009bet may share your data with trusted third parties in the following circumstances:

• Payment processors — to handle deposits and withdrawals securely. These providers are contractually bound to protect your data and use it only for payment processing purposes.
• Identity verification providers — to verify your age and identity as required by law. These providers process your data under strict confidentiality agreements.
• Game providers — casino game providers may receive limited technical data necessary to deliver their games on the 009bet platform.
• Regulatory and law enforcement authorities — 009bet may be required to disclose data to regulators, law enforcement agencies, or courts where legally obligated to do so.
• IT and security service providers — companies that help 009bet maintain platform infrastructure, security monitoring, and data storage may have access to data as part of their service delivery.

All third parties with whom 009bet shares data are required to handle it in accordance with applicable data protection standards. 009bet does not permit third parties to use your data for their own marketing purposes.

06 Data Retention

009bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements.

• Account data is retained for the duration of your account and for a period after closure as required by applicable law — typically five years for anti-money laundering compliance purposes.
• Transaction records are kept for a minimum of five years following the transaction date.
• Support communications are retained for up to three years after the last interaction.
• Technical and usage data is generally retained for up to two years and then anonymised or deleted.

When data is no longer required, 009bet deletes or anonymises it securely. If you request account closure, 009bet will retain only the data that is legally required to be kept and will delete the rest within a reasonable timeframe.

07 Cookies & Tracking Technologies

009bet uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the 009bet website or use the app.

The types of cookies used by 009bet include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting platform functionality.
• Preference cookies — remember your settings and preferences, such as language and display options, so you do not have to set them again each visit.
• Analytics cookies — help 009bet understand how users interact with the platform, which pages are most visited, and where improvements can be made. This data is aggregated and does not identify individual users.
• Security cookies — used to detect and prevent fraudulent activity and unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 009bet platform. 009bet does not use third-party advertising cookies or share cookie data with advertisers.

08 Your Rights

You have a number of rights in relation to the personal data that 009bet holds about you. These rights can be exercised by contacting the 009bet support team.

009bet will respond to data rights requests within a reasonable timeframe. In some cases, 009bet may need to verify your identity before processing a request. Where a request cannot be fulfilled — for example, because data must be retained for legal reasons — 009bet will explain why.

09 Data Security

009bet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the 009bet platform.
• Encryption of sensitive data stored in 009bet databases.
• Access controls that limit which staff members can view personal data, based on their role and need.
• Regular security assessments and monitoring of the platform infrastructure.
• Two-factor authentication options for account access.

While 009bet takes security seriously and applies strong protections, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 009bet account and do not share your login credentials with anyone. If you suspect your account has been compromised, contact 009bet support immediately.

In the event of a data breach that is likely to affect your rights, 009bet will notify affected users and relevant authorities as required by applicable law.

10 Children's Privacy

009bet is strictly an adult platform. The service is not directed at or intended for use by anyone under the age of 18. 009bet does not knowingly collect personal data from minors.

If 009bet becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on 009bet, please contact the support team immediately so the matter can be investigated and resolved.

009bet uses age verification procedures during registration and may request additional documentation to confirm that users meet the minimum age requirement.

11 Updates to This Policy

009bet may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data handling practices. When material changes are made, the updated policy will be published on this page with a revised effective date.

Where changes are significant, 009bet will make reasonable efforts to notify registered users — for example, through a notice on the platform or by email. Your continued use of 009bet after any update to this policy constitutes acceptance of the revised terms.

009bet encourages you to review this Privacy Policy periodically to stay informed about how your data is being handled. The date at the top of this page always reflects when the policy was last updated.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 009bet handles your personal information, please get in touch with the support team:

• Email: [email protected]
• Live Chat: Available through the 009bet platform after login, 24 hours a day
• FAQ: Visit the FAQ page for answers to common questions

009bet aims to respond to all privacy-related enquiries within a reasonable timeframe. For data rights requests, please include your registered email address and a description of your request so the team can assist you efficiently.